Privacy Policy

Who we are

Motam Woodworks Limited ("we", "us", "our") is a company registered in England and Wales under company number 10275908, with our registered office at 87 Bramble Road, Hatfield, England, AL10 9SB. These Terms & Conditions apply to your purchase of any products from us, whether ordered through our website, by email, or by phone. By placing an order with us, you agree to these terms.

Information we collect about you, and why

  • Order details - your name, postal address, email address, telephone number, and payment information, so we can process and deliver your order.

  • Transaction history - kept so we can handle refunds, replacements, and provide relevant product information.

  • Communications - records of emails or calls between us, so we can follow up and provide good customer service.

  • Website usage data - device, browser, and usage information, and your IP address, used to understand how our site is used and to improve it.

  • Cookies - used to remember your preferences and improve your experience on our site. See our cookie banner for more detail and your choices.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes it was collected for, including to meet any legal, accounting, or reporting requirements.

Who we share your information with

We will never sell your personal data to a third party. We do share it, where necessary, with:

  • Payment providers, to process your order securely

  • Delivery companies, to get your order to you

  • Fraud prevention agencies and organisations carrying out security checks, where required

Your rights

Under UK GDPR, you have the right to request a copy of the personal data we hold about you, ask us to correct or delete it, and object to certain uses of it. To make a request, contact us at info@motam.co.uk

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Contact us

If you have any questions about this policy or how we handle your data, please contact us at info@motam.co.uk

Last updated: August 2026