Your information and how we protect it

Who we are
In this privacy policy, “we”, “us” and “our” refers to Motam Woodworks. References to “our website” or “the website” are to www.motam.co.uk

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998, EU General, Data Protection Regulation (GDPR) and other applicable UK and EU laws.

Information we collect about you and why 

• Information that you entered when you placed an order online or via email. We require your postal address to deliver your order, e-mail address to send your order and despatch confirmation as well as promotional emails if you have requested them, telephone number in case we have any issues with your order, financial and credit card information to take payment and your name, so we know what to call you.
• Details of your past transactions so you can get a refund or replacement if necessary and to show you products that we think you will be interested in.
• You might need to get in touch with us via email or phone and we will likely log a record of this.
• Your device and browser information, the route you took to land on our website as well as website data such as page views, length of visit and clicks. This helps us optimise your shopping experience with us and ensure our functionality is working.
• Your IP Address - this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.
• Data recorded by the website helps us to remember your preferred settings; this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.

Who we share your personal information with
We will never sell any of your personal data to a third party. However, we do need to share your data with a number of companies that we work with to provide the service and shopping experience that you are used to. See examples of said companies below:

• Companies that make sure your order is completed and arrives at your door, such as payment service providers and delivery companies.
• Fraud prevention agencies
• We may pass your details to another organisation to carry out additional security checks.

 
Your rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following email address: [email protected].